Deposit and balance
A minimum deposit of £50 per person must be paid at the time of booking according to the group size. If the group size decreases, the deposits will be forfeited. We also ask request that all flights we book on your behalf are to be paid in full at the time of booking your holiday.
An invoice for the balance of your holiday will be sent to you eight weeks before the holiday departure date and must be settled at this time. Bookings made less than eight weeks before departure must be paid in full at the time of booking. If the balance is not paid at least 4 weeks before departure, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in the “Cancellation charges” section.
Deposits & Final Payments with Credit Cards will require a surcharge the rate is determined by which card you use. This will be equal to what we are charged by our payment gateway supplier. There are no charges on bank transfers, cheques or debit cards. We accept American Express.
Changes to your booking
If, after your confirmation has been issued and your deposits have been paid, you wish to make a change, the following amendment fees will apply:
a- If you wish to change the date/destination of your holiday, there will be an amendment fee of £20 per person.
b- If you decide that you would like to change something on the itinerary, i.e., amend times, hotels, crossing times etc, an amendment fee of £10.00 will be levied, per change.
c- Any meals, etc should be requested at the time of booking. If they are requested after, we will levy a £5.00 administration fee, however as payment for these services are required locally A Cycling Experience will not accept liability if these services are not provided by the supplier.
Pricing policy
There will be no surcharges imposed after you confirm your golf holiday by accepting receipt of the confirmation documentation and have paid your deposit of £50 per person except in the following circumstances: Currency exchange rate fluctuations, transportation costs (including the cost of fuel),government actions & unforeseen increase in VAT we will absorb the first 2% of the cost increase, but thereafter you will be required to meet any increase.
If that surcharge amounts to more than 10% of the holiday price then you will be entitled to cancel and receive a full refund of all money paid (except for non-refundable travel costs) provided the cancellation is made within 7 working days of the issue date of the revised confirmation of booking invoice. However, there will be no change within 30 days of departure and we will always do our utmost to avoid passing on these unexpected charges.
.However we do reserve the right to increase the price of any holiday we feature both in written literature or via our website before you book. Any price changes, both up or down, will be clearly advised to you before you confirm your holiday.
Cancellation charges
You or any other member of your party may cancel your holiday at any time provided that the cancellation is made by the person who is responsible for confirming the booking with A Cycling Experience. This must be communicated to us in writing. We will retain your deposit and, in addition, apply cancellation charges as below:-
(a) In the event of cancellations more than 8 weeks prior to the date of travel, the deposit will be forfeited.
(b) For cancellations received 8 weeks prior to travel, the charge will be 100% of the total holiday cost.
Note: If the reason for the cancellation is covered under the terms and conditions of an insurance policy, you may be able to reclaim these charges.
Accommodation
Your accommodation is usually reserved for you from 3 pm, on the day of your arrival. In most cases, rooms must be vacated by 11 am on the last day of your holiday. (Times referred to above are local times)
Any star ratings shown on this website are the official local ratings for each property. They do not always provide a consistent guide to quality and cannot be compared from country to country.
Some resorts have introduced a ‘Taxe de Sejour’. This usually only amounts to a few Euros per person per day and is payable locally.
As we do not exercise any direct control over the running of the Hotels or Self Catering accommodation, A Cycling Experience cannot accept liability for any acts or omissions on the part of the management.
Travel and Vehicle Documents
Travel documents will normally be forwarded to you 14-21 days prior to departure, provided that the balance of your account has been settled in full. Please ensure that your passport is valid for the countries to be visited with the appropriate visa if required.
A full valid driving licence is required for driving in Europe. You should also ensure that you have your registration document and insurance certificate with you.
Unused vouchers cannot be refunded unless you have alerted the supplier beforehand and they have agreed to refund A Golfing Experience.
Planning Your Holiday
We advise you to plan your journey carefully. When arranging crossing times, please ensure that you allow sufficient driving time in order to reach your destination at the correct time. We cannot be held responsible for any costs incurred due to your late arrival at either a hotel or golf courses. It is essential that you advise the hotel by telephone if you plan to arrive late.
Conditions of Carriage
All Flights, cross Channel Ferry, Eurotunnel, Car Hire, Rail and Motorail tickets are issued subject to conditions of the Carriers. A Cycling Experience cannot accept liability for any injury, damage, loss or expense resulting from any delay, act or omission on the part of the Carriers or their employees
Flights
We have an CAA ATOL license, ATOL 5908, which enables us to book flights on your behalf. For any flights booked by us, we will charge £5 per person administration fee.
Please note that most airlines now charge extra for bikes and luggage and it is your responsibility to ensure that they are pre booked and paid for before departure.
Even when booking your own flights we will still require flight and luggage details for onward transport.
Your Financial Protection
A Cycling Experience is a trading name of A Golfing Experience Ltd. Providing group sports travel for over 25years.All aspects of your booking and financial protection is provided by the ABTA bond & ATOL Licences held by A Golfing Experience Ltd.
ABTA membership (Y5539) Book with Confidence
ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA,30 Park Street, London, SE1 9EQ Tel: 020 3117 0500 or http://www.abta.com/
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Travel Insurance
Travel Insurance is essential when you’re travelling as it provides protection against financial loss resulting from your trip being cancelled or delayed, theft of valuables, medical expenses and even legal or personal liability expenses you may incur whilst on your holiday. Most comprehensive travel insurance policies include an emergency assistance element to ensure that you are cared for and returned home in the event of a medical emergency.
It is a condition of booking that you must have insurance cover. By booking a holiday with us, you confirm that you and all members of your party have adequate insurance cover for your trip.
Complaints during your break
If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible. All verbal complaints must then be put in writing.
If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.
Please contact A Cycling Experience as soon as possible about any incidents while you are travelling with our local product knowledge and procedures in place we may be able to resolve any issues at this time.
Channel Crossing Travel Information
Eurotunnel
Your ticket is not included with your travel documents, we give you a transport voucher; ticket will be supplied by Eurotunnel on departure. Proceed to the self check-in lane and quote your eight-digit Eurotunnel booking reference on the machine (you will find this number on your transport voucher).
You must arrive at least 45 minutes prior to your booked departure time, to allow for check-in procedures and passport control.
Vehicles powered by LPG and dual-powered vehicles will not be accepted on Eurotunnel.
P&O Ferries
Your ticket is not included with your travel documents, we give you a transport voucher; ticket will be supplied by P&O on departure. Please hand in your transport voucher with your booking reference number when you check-in to receive your ticket.
Check-in at least 30 minutes prior to departure.
Brittany Ferries
Your Brittany Ferries E ticket is included with your travel documents.
Check in is 45 minutes prior to departure.
Delay Policy
Should delays occur please ensure you have sufficient funds to pay for any additional expenses as these are your responsibility. We will do everything possible to assist clients faced with delayed departures but we cannot accept liability. All clients are strongly advised to take out Travel Insurance which contains a comprehensive Delay Protection section.
Other Terms
You are responsible for ensuring that you are at the correct departure point at the correct time — we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. We reserve the unconditional right to refuse a booking or terminate a passenger’s holiday in the event of unreasonable conduct. If you are prevented from travelling because, in the opinion of any person in authority, you appear to be unfit to travel, or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.
THE AITO QUALITY CHARTER
AITO – The Association of Independent Tour Operators is an umbrella organisation that represents more than 120 of Britain’s best independent tour operators. All AITO members are required to provide the highest level of customer satisfaction by concentrating on three main pillars: Choice, Quality and Service – as enshrined in our Quality Charter. Every company admitted to AITO is financially assessed and bound by AITOs own code of business practice. (Membership Number 5002)
QUALITY CHARTER
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
FINANCIAL SECURITY
An AITO member is required to protect ALL money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.
ACCURATE BROCHURES and WEBSITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
RESPONSIBLE TOURISM
All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status.
CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
